You have recently ordered two items online, but the items you received are not the same as you ordered and you are not happy with the purchase. Write a letter to the company telling them that they have delivered 2 incorrect items. In your letter

– Describe what you ordered.

– What did you receive instead?

– What would you like the company to do about it?

Dear Sir/Madam,

I am writing to express my dissatisfaction with the recent delivery of items I ordered from your online store.

I placed an order for two shirts from the “Men” section. The shirts I selected were blue in color, plain in design, and had the number 32 denoting the size. Additionally, I specifically chose full-sleeve shirts.

Unfortunately, the items I received were not what I had ordered. Instead of the shirts I selected, I received two t-shirts in black and brown colors. Moreover, these t-shirts are half-sleeve, which is not what I had intended to purchase.

I kindly request that you take appropriate action to resolve this issue. I would like either a replacement of the exact shirts I ordered, as shown in my shopping cart, or a refund for the amount charged for the purchase. Prompt attention to this matter would be greatly appreciated.

I hope this matter can be resolved swiftly, and I look forward to receiving the correct items as soon as possible. Thank you for your attention to this issue.

Sincerely,

Prakash Chabra