Subject: Lost Suitcase – Urgent Inquiry

You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company.

Write to the airline and explain what happened. Describe your suitcase and tell them what was in it. Find out what they are going to do about it.

Dear Sir/Madam,

I hope this letter finds you well. My name is Anil Khanna, and I am writing to express my deep concern regarding the unfortunate incident that occurred during my recent flight with your airline.

Last week, on my return journey from an important business trip in Malaysia, my suitcase mysteriously disappeared at the airport upon landing in London. Despite filing a complaint promptly, I have not received any communication from your company, and it has been five days since the incident took place. This lack of response has left me greatly dissatisfied with the level of service provided by your airline.

Allow me to provide a description of the lost suitcase for your reference. The suitcase is black in color and crafted from leather. It has a noticeable scratch on the left side. Inside the suitcase, I had valuable items, including essential business documents that are of utmost importance for my work, a cherished fountain pen, a personal diary, and a selection of clothes.

Considering the sensitive nature of the documents, I am deeply concerned about their whereabouts. I urgently request you to take immediate action in locating and returning my suitcase and its contents. As a loyal customer, I expect your airline to uphold a high standard of customer service and address this matter promptly.

I kindly request you to inform me of the steps taken to locate my lost belongings and provide a detailed update as soon as possible. Your prompt response will be greatly appreciated.

Please find the flight and luggage claim details below for your reference:

Flight No: DH 101

Luggage Claim No: 00035

Address: 27 Pine Street, London, NWI6 5AL

I sincerely hope that this matter will be resolved expeditiously, and I look forward to hearing from you soon.

Yours faithfully,

Anil Khanna