You have a complaint about the hotel you stayed at while attending a seminar in a foreign country. Write a letter to the seminar organizer and say

– What problem did you face there?

– Why do you want to complain about it?

– What is your suggestion for improvement in the future?

Dear Sir/Madam,

I am writing to express my dissatisfaction with the poor customer service experience I encountered at your hotel during my stay last week while attending a seminar in the foreign country.

Upon my arrival at the hotel, I faced several issues that marred my stay. Firstly, there was no staff available at the reception area, leaving me waiting for nearly 30 minutes before someone finally appeared. This lack of prompt assistance was frustrating and inconvenient, especially after a long journey. Moreover, the staff member I spoke to seemed clueless about my prior room reservation, causing unnecessary confusion and delay. After a dispute, a new room was eventually allocated, but this initial hassle left a negative impression.

Adding to my disappointment, the food served in the room was of poor quality and lacked taste. I expected a higher standard of culinary experience, considering the charges for the room service. The unappetizing meals further added to my dissatisfaction with the overall hotel experience.

I am filing this complaint in the hope that such incidents can be prevented in the future. I have plans to attend the seminar again and stay at your hotel on three or four occasions in the upcoming months, given its proximity to the seminar hall. However, unless significant improvements are made, I will have to reconsider my decision.

In light of this, I would like to suggest the following areas of improvement. Firstly, the hotel’s customer service must be enhanced to ensure that guests receive prompt and efficient assistance upon arrival. Proper maintenance of prior room bookings is essential to avoid any confusion or inconvenience. Secondly, I urge you to focus on the quality and taste of the food served in the rooms. Fresh and flavorsome meals will undoubtedly enhance the overall guest experience.

I believe that implementing these suggestions will lead to a significant improvement in the hotel’s reputation and attract more satisfied customers. I sincerely hope that you will take my feedback into consideration and work towards elevating the standard of service offered at your esteemed hotel.

Yours sincerely,

Ram Prakash